Cancellation Policy

At GD Beauty Academy, we understand that circumstances can change, and you may need to cancel your order. Our Cancellation Policy outlines the specific conditions under which a cancellation can be made, ensuring transparency and trust in our process. Read on to learn more about our cancellation terms and how you can manage your orders effectively.

Cancellation Window

We offer a flexible cancellation window to accommodate our clients' needs. If you wish to cancel your order, you must do so within 14 days of placing it. This allows us to process cancellations efficiently while maintaining high standards of customer service. To cancel your order, simply contact our customer service team via email or phone, providing your order details. We recommend doing this as soon as possible to ensure your cancellation is processed in a timely manner. Please note that for online beauty courses, cancellations are subject to specific conditions outlined in our course terms and conditions.

Refund Process

Upon receiving your cancellation request, our team will verify your eligibility for a refund based on our policy. If approved, refunds will be processed within 14 days of the cancellation request. The amount refunded will be credited back to the original payment method used during the purchase. Please be aware that it may take additional time for your bank or financial institution to reflect the refund in your account. We strive to make the refund process as seamless as possible and appreciate your understanding. If you have any questions, our customer service team is here to assist you at every step.

Exceptions and Special Circumstances

While we aim to accommodate all cancellation requests, certain exceptions may apply. If an order includes personalised items or services that have already been dispatched, cancellation may not be possible. Furthermore, for any beauty courses that have commenced, cancellations will be subject to our course policy. We recommend reviewing our terms prior to placing an order to ensure you are fully informed. Our goal is to provide clear and concise information, so do not hesitate to reach out if you require further clarity on any aspect of our cancellation policy. We value your trust and are committed to enhancing your shopping experience with us.

Need Assistance?

If you have any questions about our cancellation policy or require assistance, feel free to contact our friendly customer service team. We're here to help!