GD Beauty Academy - Refund Policy
At GD Beauty Academy, we understand that sometimes purchases don't go as planned. Our Refund Policy is designed to provide clarity and peace of mind when you shop for our lash extensions products and online beauty courses. Here, we outline the procedures for making returns and obtaining refunds, ensuring that you have all the information you need to make your experience with us as seamless as possible.
Understanding Our Refund Policy
Our Refund Policy is straightforward and transparent, aimed at ensuring customer satisfaction with every purchase. If you find that a product does not meet your expectations, you may request a refund within 30 days of your purchase. To qualify for a refund, the product must be unopened and in its original packaging. For online courses the payment is non-refundable.
For out of stock items the refund will be done automatically in 5-10 business days.
How to Make a Return
Initiating a return is a simple process. To begin, please reach out to our customer service team via email or phone. You will need to provide your order number and details about the item you wish to return. Once your request is received and approved, we will send you a return authorisation along with instructions on how to send the product back to us. Ensure that the item is securely packaged to prevent any damage during transit. Upon receipt of the returned item, we will conduct a quality check before processing your refund. Please allow 5-10 business days for the funds to reflect in your account after the refund is processed. We strive to make this process as efficient and hassle-free as possible.
Our Commitment to Customer Satisfaction
At GD Beauty Academy, your satisfaction is our priority. We are committed to providing high-quality beauty products and educational resources, and we want to ensure that you have a pleasant shopping experience. If you have any concerns regarding your purchase or our refund policy, please do not hesitate to get in touch with our customer support team. We value your feedback and are always looking for ways to improve our services. Remember, our goal is to empower you with the best beauty products and training, and we appreciate your trust in our academy. Thank you for choosing GD Beauty Academy!
Need Assistance?
If you have any questions about our refund policy or need assistance with a return, please donβt hesitate to contact us.